Must Read! Be Careful With This!

Assalamualaikum warahmatullahi wabarakatuh. 

Recently, I activated back my Carousell to sell brand new things and also preloved stuff. There was this one guy who declared himself as an American, and was really interested in buying a preloved sweater of mine for his daughter who's staying in Thailand. At first, I wonder, did this guy being a cheapskate, buying a preloved one for his daughter. Well, you can't never imagine what an extreme cheapskate could do. Or maybe, he was finding the same sweater because I got the sweater from the United States. Here's how he started the conversation with me. 


He was a customer and as a seller, of course I would email him straight away. So I told him that the item is still available for sale. So the conversation went on. 



Then I gave him my account number for him to transfer and requested a receipt as a proof of payment has been made. And the next day I got a reply from him.


I told him that I need to see the receipt from him, then he answered "I'm sure you have gotten the payment confirmation from Citibank earlier." So I checked If I've gotten any email from Citibank and found this.




The email was quite convincing at first because I know there are some companies like Shopee, which ensure seller to send the item first before receiving the money. But then when I thought back carefully, I got some reasons why I felt it was a scam.

First, even with Shopee, I'm the one who's supposed to deal with Shopee and everything, not the customer. The only things a customer has to deal with are pick & pay. That's all.

Second, the email doesn't look 'formal' with misspelled and different coloured words and what's up with the highlights? Plus, the random capitalisation bothers me a lot, well, unless you're Margo Roth Spiegelman, then I'd be okay with those words.

Third, the thing that I doubt the most is the email address. The email they use is customerconsultantdept@usa.com. Citibank email addresses usually will end with citi.com. So just to confirm I typed this email on the Google search box.



There you go. It's a scam! The person had tricked and cheated many sellers with the similar tactics, telling him from America, and has to buy the item for his daughter blabla. Carousell had suspended the account before I managed to report. And guess what? Even though he already suspended from Carousell, he still made a contact with me through email. No wonder he asked for the conversation to be in email as he knows this is going to happen.

So for sellers out there, though customers are always right, make sure you know the limit. Don't ever fall in a trap like this. Before sending any item, make sure you get the proof from the buyer himself, not from a bank you've never dealt with before. Stay safe!

Have you ever encountered the same thing before? Share it with me!

Comments

  1. bahayanya sekarang ni, nasib baik check dulu.

    ReplyDelete
  2. Pergh .. Dasyat sangat menipu. Hati hati dylla lepas nii.

    ReplyDelete
    Replies
    1. Haah memang dahsyat KC. Diorang yang guna email ni dah tipu orang beribu ribu ke berjuta dah ish ish.

      Delete
    2. konghajo. Nak kena bako dengan Kak Limah gamaknya!

      Delete
    3. Hahaha sabarrr. Nanti mung yang jadi Kak Limah haha

      Delete
  3. Errrkk..seram juga cara dorang tipu ya..mesti kena hati2 ni..jgn cepat tertipu kan.

    ReplyDelete
    Replies
    1. Itu lah. Memang kena hati hati. Takut kita yang tertipu

      Delete
  4. macam macam penipuan untuk online shop sekarang. kita pn ad on9 shop tp malaysian je. so memang kena check payment betul betul even dh kasi resit payment.hati hati kan :)

    ReplyDelete
  5. bahaya kan...senang2 je dieorang buat camtu...
    salah satu kelemahan dunia di hujung jari

    ReplyDelete
  6. fuh.. macam ni pun ada.. bahaya2..

    pernah terkena juga.. tp dapat notification dari ebay ckp jgn antar barang lagi sebab customer cancel payment.. hahaha.. tp cakap dh bayar.. hamik tunggu la dekat seminggu ke dua minggu la tunggu duit tu return dari ebay rasanya.. better guna ebay la pada saya or just cod..

    bagus nice sharing..

    Blogwalking sini...

    Jom baca lobak merah bagus untuk kesihatan

    https://www.biskutsemperit.my/2016/02/lobak-merah-bagus-untuk-kesihatan.html

    ReplyDelete
    Replies
    1. Ebay selama ni saya pernah guna tapi sebagai buyer je, nanti boleh lah nak try jugak as seller pula :)

      Delete
  7. dunia sekarang ni macam-macam orang buat sebab nak duit kan kak. padahal bukan terdesak pun, saja agaknya suka-suka, haih. lepas ni apa-apa no akaun bank ke, email ke, memang kena check kat google so boleh tahu kalau tu scammer ke penipu ke --'

    ReplyDelete
    Replies
    1. Yup betul tu. Kalau nak lagi senang, call je bank tu terus sbb kalau kes macam ni kekadang takde kalau google.

      Delete
  8. OMG!!!! Im currently encountering this. Masya'Allah lucky tergerak hati copy paste his email into google because i felt like the email was weird. He said his name is Kevin lewis and he is from USA and he wants to buy the shoe that i'm selling for his daughter in China. Harsh.

    ReplyDelete
  9. Thanks for sharing with us. This Kevin Lewis from USA want to buy camera for his son who stay in Dublin Ireland. I received same Citibank confirmation email. I google the sender email address : customerconsultantdept@usa.com find your post.

    ReplyDelete
  10. Thanks for sharing this and glad that i had google the email customerconsultantdept@usa.com and found this page. The 'buyer' Van Lawson from USA want to buy a bag for his daughter in Dublin Ireland.

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  11. I'm dealing right now with the same person, he made him calling Van Lawson. I recognized at first contact it was a scam. So, I prepared a nice box with pictures with the watch he was looking for with a real nasty message. Next time I will send out a tracker enclosed in the box so I will be able to find who is he.

    ReplyDelete
    Replies
    1. OMG I almost got scammed too! I wanted to sell off my branded wallet. Thankfully I searched for his fake email address - customerconsultant@usa.com and chanced upon this articles and few others!

      This person claimed he is from the US saying he was sending the wallet for his daughter in China. He said he had transferred the money to my account and got a 'Citibank' confirmation email with the details but I need to ship the item first with the tracking number for the money to be fully transferred into my account. I had a weird sensing that why would a Citibank email address end with USA.com and I immediately saw all these online scam reviews with the same story!!

      Now I am not sure how he knew I had withdrew my item and he emailed me with a long email stating that since I didn't ship my item he had to pay $950sgd to activate the bank account and I am supposed to pay him that $950 but I will get it back after. What an idiot!


      Beware guys! He is a scammer! I have wrote in to Citibank US and Singapore that he is using Citibank's name to scam people!

      This guy should be reported to the police!

      Delete
  12. I got the same as from you. Did you report police

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  13. Hi! I think i am going through the same thing. And it looked convincing at first, then it bothers me alot on the standard of mail. It is the exact tactic he use, to buy and deliver to daughter in Thailand. I’ve already cancelled all orders to Thai. But just worry what may happen now.

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  14. I've encountered the same thing! I'm so glad i researched the email.

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  15. Me too. Thank you for sharing this article to many people ! It happen to me last night that he wanted to buy for his daughter at kelantan, no wonder he left his phone no because carousel already suspended his account.

    ReplyDelete
  16. OMG THIS JUST HAPPENED TO ME I was like ur from Poland and want to buy smth frm ur partner?? That’s kinda suspicious after I gave him my bank acc and everything I saw he’s acc got suspended so I blocked and reported he’s number thank god I didn’t fall for it thank you sm for this !!!

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  17. Sama la, dia kata nk beli kt client dia kat perak pastu suruh reserved. Dalam masa yg sama dia duk UK pastu total barang dlm rm24 dia pulak tambah rm10 jd rm36 lah kan. Pastu dia tunjuk payment dia kat gmail rm536 sbb dia kata bank sy tak boleh terima low payment. Dlm masa yg sama dlm gmail tulis payment dia ongoing. So tk masuk lg la. Last2 dia suruh bayar rm500 baru payment dia nk beli tu boleh masuk. Gila ka

    ReplyDelete

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